FAQs

  • What country do you ship to?

    We ship worldwide. If the country you wish to ship to is not on the list, please write to us at order@xpadelshop.com and we will add it so you can complete your purchase.

  • What are the shipping costs?

    You can view the shipping costs in the Shipping and Payments section. Alternatively, you can add all desired items to your cart, enter your shipping address, and the shipping costs will be displayed.

  • Is it possible to update my shipping information after placing an order?

    Yes, you can update your shipping information as long as the order hasn't been shipped. Simply email order@xpadelshop.com to make the change.

  • Can I cancel an order after it has been shipped?

    Once the order has been shipped, cancellation is not possible. However, you can either return the item or refuse the package upon delivery. We recommend contacting our team as soon as possible for assistance.

  • Do you ship internationally?

    Yes, we offer international shipping. Shipping fees and delivery times will vary depending on the destination. You can check the rates during the checkout process.

  • How can I track my order?

    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the shipping carrier's website.

  • Can I return or exchange an item?

    Yes, we accept returns and exchanges for most items within 90 days of receipt, provided the items are unused and in their original packaging. For more details, please refer to our Return Policy.

  • How do I contact customer service?

    You can reach our customer service team via email at orders@xpadelshop.com. We're happy to help with any questions or concerns you may have.